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Privacy Policy

At Konicha, accessible from Konicha.com, the privacy of our patrons is a core priority. This Privacy Policy outlines the types of information we collect and how we utilize it in compliance with Indian data protection laws.

1. Information We Collect

To provide a seamless shopping experience for our Uji Matcha collections, we collect the following:

  • Personal Identity Information: Name, email address, phone number, and shipping/billing address provided during account creation or checkout.

  • Transaction Data: While Konicha does not store sensitive card details, we collect information necessary for our secure third-party payment partners to process your transaction.

  • Technical Data: We automatically collect log files, including IP addresses, browser types, and timestamps, to analyze site traffic and improve user experience.

2. Purpose of Data Collection

We utilize your information strictly for the following purposes:

  • Order Fulfillment: Processing transactions, managing shipping (Standard/Express), and providing order tracking updates.

  • Customer Support: Responding to inquiries via our "Contact Us" portal or email.

  • Personalization: Enhancing our website layout and product offerings based on your browsing behavior.

  • Communication: Sending occasional updates regarding new harvests, exclusive offers, or changes to our service.

3. Cookies and Tracking

Konicha uses "cookies" to store visitor preferences and optimize your experience. These allow the website to remember your cart items and customize content based on your browser type. You may choose to disable cookies through your individual browser settings; however, this may limit certain functionalities of the site.

4. Third-Party Disclosures

We do not sell or trade your personal data. We share information only with trusted third parties essential to our operations:

  • Payment Aggregators: To securely process UPI, Credit/Debit cards, and Net Banking.

  • Logistics Partners: To ensure the accurate delivery of your matcha to your doorstep.

  • Legal Requirements: We may disclose information if required by the laws of India or in response to valid requests by public authorities.

5. Your Data Rights

In accordance with Indian regulations, you hold the following rights regarding your personal data:

  • Right to Access & Rectification: You may request a copy of your data or ask us to correct inaccurate information.

  • Right to Erasure: You may request the deletion of your personal data, subject to statutory record-keeping requirements for tax and audit purposes.

  • Withdrawal of Consent: You may opt-out of marketing communications at any time.

6. Data Security

We implement robust security measures to protect your information. All sensitive data is transmitted via Secure Socket Layer (SSL) technology and is only accessible by authorized personnel bound by confidentiality agreements.


Contact Us

In compliance with the Information Technology Act, if you have questions or grievances regarding your privacy, please contact our team: